NETGEAR BECOMES ONLY NETWORKING VENDOR TO OFFER LIFETIME 24/7 TECHNICAL SUPPORT FOR BUSINESS PRODUCTS
Next Business Day Shipping coverage also enhanced and simplified to align with industry-leading hardware warranties for ProSAFE, ReadyNAS, and ReadyDATA business-class product lines
SAN JOSE, Calif. — June 9, 2014 — NETGEAR®, Inc. (NASDAQGM: NTGR) (www.netgear.com), a global networking company that delivers innovative products to businesses, consumers, and service providers, has expanded warranty and customer support coverage for many of its business-class products including the ProSAFE line of switches, firewalls, wireless controllers, and access points, as well as for business-class ReadyNAS and ReadyDATA storage products. As a result, NETGEAR is now the only networking vendor offering Lifetime Technical Support* available 24 hours a day to its customers.
Additionally, in order to better serve customers quickly and efficiently, the company is now offering Next Business Day Shipping* coverage that aligns with the full length of its hardware warranties on business products. For example, the ProSAFE switching, wireless and firewall products with Lifetime Hardware Warranties will now receive Lifetime Next Business Day Shipping. Business-class ReadyNAS and ReadyDATA storage products that already offer an industry-leading 5-Year Limited Hardware Warranty will now include 5-Year Next Business Day Shipping coverage. This streamlined policy will save time and make things easier for customers and resellers.
“Here at NETGEAR, we have 100 percent confidence in the quality and reliability of our products, and our expanded warranty and around-the-clock support program for our business products conveys that attitude to our customers, systems integrators, and channel partners,” said John McHugh, senior vice president and general manager for NETGEAR Commercial Business Unit. “We want to make it as simple as possible for them to install and use our products, whenever they need assistance and no matter the time zone. Our new warranty policy offers our customers a crystal-clear view of how we are here to help them.”
Under the new policy, the following NETGEAR ProSAFE business product lines now offer 24x7 Lifetime Technical Support and Lifetime Next Business Day Shipping, an increase from the previous three-year coverage. This new coverage aligns with the existing Lifetime Hardware Warranty:
- ProSAFE Unmanaged to Fully Managed Switches
- ProSAFE Wireless Controllers and Access Points
- ProSAFE Firewalls
NETGEAR is also enhancing the best-in-class warranty policy it already offers for its storage products for businesses. In addition to the new 24x7 Lifetime Technical Support, customers will now enjoy 5-Year Next Business Day Shipping coverage that aligns with the existing 5-Year Limited Hardware Warranty. The following products will receive the enhanced coverage:
- Business-class ReadyNAS Desktop (RN300/500/700)
- ReadyNAS Rackmount
- Business-class ReadyNAS drives
- ReadyDATA and ReadyDATA Drives
With businesses today relying on their network infrastructure in order to operate at maximum efficiency, it is increasingly important to limit outages and downtime as much as possible. By extending availability to a 24/7 technical support system on a lifetime basis, NETGEAR gives organizations the vital support they need to maximize their existing infrastructure.
“NETGEAR supports their hardware and we are happy to see a focus on maintaining a streamlined approach and good service. Their hardware warranties, shipping process, and technical support program have always made it simple and fast to get back online no matter what time we submit our support request,” said Dave Dozier, CEO of ECO-IT Cloud Services, based in San Jose, California. “24x7 Lifetime Technical Support will only make it easier to troubleshoot issues, enabling us to cut costs in the long run.”
"Network downtime is a network manager’s worst nightmare, and thus they look for vendors with reliable products and strong service and support offerings", said Matthias Machowinski, directing analyst for Enterprise Networks and Video at Infonetics Research. “With the enhancement to their warranty and support offerings, NETGEAR is setting a new standard and making it easier than ever for their channel partners and customers to resolve issues quickly.”
The new NETGEAR warranty policy is in effect for relevant products purchased on or after June 1, 2014.
- NETGEAR ProSAFE Warranty: www.netgear.com/business/documents/prosafe-lifetime-warranty/default.aspx
- NETGEAR Business: www.netgear.com/business
- NETGEAR Storage: www.netgear.com/business/products/storage
About NETGEAR, Inc.
NETGEAR (NASDAQGM: NTGR) is a global networking company that delivers innovative products to consumers, businesses and service providers. For consumers, the company makes high performance, dependable and easy to use home networking, storage and digital media products to connect people with the Internet and their content and devices. For businesses, NETGEAR provides networking, storage and security solutions without the cost and complexity of big IT. The company also supplies top service providers with retail-proven, mobile broadband solutions for their customers on the go. NETGEAR products are built on a variety of proven technologies such as wireless, Ethernet and Powerline, with a focus on reliability and ease-of-use. NETGEAR products are sold in approximately 49,000 retail locations around the globe, and through approximately 39,000 value-added resellers. The company's headquarters are in San Jose, Calif., with additional offices in over 25 countries. More information is available at www.NETGEAR.com or by calling (408) 907-8000. Connect with NETGEAR at twitter.com/NETGEAR and www.facebook.com/NETGEAR.
©2014 NETGEAR, Inc. NETGEAR, the NETGEAR logo, ProSAFE, ReadyDATA, and ReadyNAS are trademarks and/or registered trademarks of NETGEAR, Inc. and/or its subsidiaries in the United States and/or other countries. Other brand names mentioned herein are for identification purposes only and may be trademarks of their respective holder(s). Information is subject to change without notice. All rights reserved.
* Lifetime Technical Support is provided via free phone support for first 90 days, and via free online chat thereafter. Next Business Day Shipping may not be available in all localities worldwide. Customer should consult their local NETGEAR representative for applicable support services. For more information, see www.netgear.com/business/documents/prosafe-lifetime-warranty/default.aspx.
Safe Harbor Statement under the Private Securities Litigation Reform Act of 1995 for NETGEAR, Inc.: This press release contains forward-looking statements within the meaning of the U.S. Private Securities Litigation Reform Act of 1995. Specifically, statements concerning NETGEAR's business and the expected performance characteristics, specifications, reliability, market acceptance, market growth, specific uses, user feedback and market position of NETGEAR's products and technology are forward-looking statements within the meaning of the Safe Harbor. These statements are based on management's current expectations and are subject to certain risks and uncertainties, including, without limitation, the following: the actual price, performance and ease of use of NETGEAR's products may not meet the price, performance and ease of use requirements of customers; product performance may be adversely affected by real world operating conditions; failure of products may under certain circumstances cause permanent loss of end user data; new viruses or Internet threats may develop that challenge the effectiveness of security features in NETGEAR's products; the ability of NETGEAR to market and sell its products and technology; the impact and pricing of competing products; and the introduction of alternative technological solutions. Further information on potential risk factors that could affect NETGEAR and its business are detailed in the Company's periodic filings with the Securities and Exchange Commission. NETGEAR undertakes no obligation to release publicly any revisions to any forward-looking statements contained herein to reflect events or circumstances after the date hereof or to reflect the occurrence of unanticipated events.