Legal information

Netgear is obliged to provide the user with the following pre-contractual information in accordance with Book VI of the Code of Economic Law.

The information below forms an integral part of the distance contract between Netgear and the user of the services and products.

Corporate identity:

Netgear

Registered as Netgear International Limited with Companies Registration Office in Ireland

Company number: 409506

NETGEAR International Limited, First Floor, Block 3, University Technology Centre, Curraheen Road, Cork, Ireland

Phone: +3280075932

e-mail: storenl@netgear.com/customer.service@netgear.com

Products and services

When you order products or services via our webshop, we make sure that you are provided with all the necessary information about the main features and functionalities.

We also try to inform you about the compatibility and interoperability of products and services with digital items, digital content or digital services of which we have reasonable knowledge.

Our prices are fixed.

How to conclude the contract and payment

The contract is concluded by placing an order on the website or via the relevant App, this method of conclusion does not incur any costs.

The performance of the services and the delivery of the Netgear products shall be carried out in accordance with the following terms and conditions (unless otherwise specified on the order form):

• Terms of payment

With regard to the provision of services:

Payment shall be made by the preferred payment method indicated as available to you  at the time of purchase. From that moment on, the price is due. Any delay may result in the payment of interest on arrears as well as legal proceedings as provided by law.

With regard to the supply of goods:

Payment shall be made by the preferred payment method indicated as available to you at the time of purchase. From that moment on, the price is due. Any delay may result in the payment of interest on arrears as well as legal proceedings as provided by law.

• Terms of execution and delivery

With regard to the provision of services:

From the moment you purchase, you are fully entitled to use the service. You will be notified by email .

With regard to the supply of goods:

Delivery shall be free of charge

• How to claim

Any complaint regarding the delivery or performance of the service shall be submitted by by e-mail at the following address: storenl@netgear.com/customer.service@netgear.com

• Terms of the right of withdrawal

You have the right to exercise your right of withdrawal as guaranteed by law. For more information on how to exercise this right, please see clause 7 of the Terms and Conditions.

Netgear will bear the cost of returning the goods, unless you have chosen a more expensive delivery method than the standard one offered.

Legal guarantee

Netgear is obliged, by virtue of the legal guarantee of conformity for goods, digital content and digital services, provided for in Articles 1649bis to 1649nonies and 1701/1 to 1701/19 of the former Civil Code, to answer to the consumer (You) for any lack of conformity which exists at the time of delivery of the consumer goods and which appears within a period of two years from the delivery. In the case of goods with digital elements, where the contract of sale provides for the continuous supply of the digital content or digital service during a specific period, Netgear shall also be liable for any lack of conformity of the digital content or digital service that occurs or becomes apparent within two years from the time the goods with digital elements were delivered.

You are obliged to inform Netgear of the existence of the lack of conformity within two months of the day on which You discovered it.

Any complaint in order to exercise Your legal right of guarantee can be addressed to customer.service@netgear.com (24 hour service in English) /storenl@netgear.com (store hours only).

Duration of the contract

The contract is concluded for a duration as indicated in your order confirmation message . Termination or renewal shall be in accordance with the terms and conditions set out in clause 8 of the Terms and Conditions.

Your obligations

You are responsible for using the Products and Services in a good faith manner and for complying with your obligations as described in the Terms and Conditions for the duration of the contract.

Claim and repair

We would also like to inform you of the existence of the "Online Dispute Resolution" platform of the European Union. If you wish to submit your claim online, you can submit an ADR request using this platform which is available via the link: http://ec.europa.eu/odr. You can also consult the following page for more information https://europa.eu/youreurope/citizens/consumers/consumers-dispute-resolution/out-of-court-procedures/index_fr.html.

In the absence of an amicable agreement between the parties, any dispute shall be submitted to the competent court.