NETGEAR Introduces Industry-First Free On-Site Support for Businesses
Standardizes next business day on-site replacement service across business product portfolio
SAN JOSE, Calif. —November 5, 2010 — NETGEAR®, Inc. (NASDAQGM: NTGR), a global networking company that delivers innovative products to consumers, businesses and Internet service providers, today announced it will provide next business day on-site service on all business products, free of charge to customers. This service will be launched in key markets in Europe and is intended to rollout across other markets over time. This service offering, in addition to NETGEAR’s Lifetime warranty on ProSafe® products, provides a unique benefit to NETGEAR business customers. Smart IT departments seeking reliable, affordable and simple solutions may now deploy NETGEAR products with greater confidence than ever before.
NETGEAR’s ProSupport next business day on-site service dispatches a networking professional to a customer site on the next business day. Channel partners searching for an alternative to costly vendor licensing and certification programs may now directly leverage NETGEAR’s global support network and expertise. Midsize enterprise IT departments depending on affordable business solutions may now trust NETGEAR solutions more than ever before.
“Midsize enterprise IT customers in recovering economies demand solutions that can improve productivity without requiring additional budget,” said Shane Buckley, SVP and GM of NETGEAR’s SMB Business Unit. “NETGEAR’s business solutions raise the bar even higher for traditionally high-priced vendors and deliver all of the confidence without the cost.”
“We greatly appreciate this added level of customer service by NETGEAR,” said Hans-Juergen Heinold, General Manager Product Management and Purchase at Bechtle AG, a German VAR. “We can give our customers the best customer service without the need to hire additional support resources that raise costs on our end – a big plus for our customers, and our business.”
The new ProSupport plan is included at no extra charge and lasts for the first three years of the warranty period for all ProSafe® managed switches, ProSafe wireless controllers and rackmount ReadyNAS® network storage products. Next business day on-site replacement service programs are initially available in Austria, Belgium, France, Germany, Ireland, Luxembourg, UK and The Netherlands, with additional European regions available in the next few months.
For more information, please visit: http://onsite.netgear.com
About NETGEAR, Inc.
NETGEAR (NASDAQGM: NTGR) designs innovative, branded technology solutions that address the specific networking, storage, and security needs of Small- to Medium-sized Businesses (SMBs) and home users. The company offers an end-to-end networking product portfolio to enable users to share Internet access, peripherals, files, multimedia content, and applications among multiple computers and other Internet-enabled devices. Products are built on a variety of proven technologies such as wireless, Ethernet and powerline, with a focus on reliability and ease-of-use. NETGEAR products are sold in over 26,000 retail locations around the globe, and via more than 39,000 value-added resellers. The company’s headquarters are in San Jose, Calif., with additional offices in 25 countries. More information is available at http://www.netgear.com or by calling (408) 907-8000. Connect with NETGEAR at http://twitter.com/NETGEAR and http://www.facebook.com/netgear.
©2010 NETGEAR, Inc. NETGEAR, the NETGEAR logo, and RangeMax are trademarks or registered trademarks of NETGEAR, Inc. in the United States and/or other countries.DOCSIS is a trademark of Cable Television Laboratories, Inc. Wi-Fi is a trademark of the Wi-Fi Alliance. Other brand and product names are trademarks or registered trademarks of their respective holders. Information is subject to change without notice. All rights reserved.
Note: Maximum wireless signal rate derived from IEEE Standard 802.11 specifications. Actual data throughput will vary from maximum signal rates stipulated. Network conditions and environmental factors, including volume of network traffic, building materials and construction, and network overhead, lower actual data throughput rate.
Safe Harbor Statement under the Private Securities Litigation Reform Act of 1995 for NETGEAR, Inc.:
This press release contains forward-looking statements within the meaning of the U.S. Private Securities Litigation Reform Act of 1995. Specifically, statements concerning NETGEAR's business and the expected performance characteristics, next business day support, the rollout of the support to other markets, specifications, reliability, market acceptance, market growth, specific uses, user feedback and market position of NETGEAR's products and technology are forward-looking statements within the meaning of the Safe Harbor. These statements are based on management's current expectations and are subject to certain risks and uncertainties, including, without limitation, the following: the actual price, performance and ease of use of NETGEAR's products may not meet the price, performance and ease of use requirements of customers; product performance may be adversely affected by real world operating conditions; failure of products may under certain circumstances cause permanent loss of end user data; new viruses or Internet threats may develop that challenge the effectiveness of security features in NETGEAR's products; the ability of NETGEAR to market and sell its products and technology; the impact and pricing of competing products; and the introduction of alternative technological solutions. Further information on potential risk factors that could affect NETGEAR and its business are detailed in the Company's periodic filings with the Securities and Exchange Commission, including, but not limited to, those risks and uncertainties listed in the section entitled "Part II - Item 1A. Risk Factors," pages 36 through 52, in the Company's quarterly report on Form 10-Q for the fiscal second quarter ended June 27, 2010, filed with the Securities and Exchange Commission on August 5, 2010. NETGEAR undertakes no obligation to release publicly any revisions to any forward-looking statements contained herein to reflect events or circumstances after the date hereof or to reflect the occurrence of unanticipated events.
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