Enhancing network stability

SUMMARY

Beijing Honghe Intelligent System Co., Ltd. faced significant challenges with unstable network signal coverage in their audio and video conferencing spaces, disrupting communication efficiency. The company achieved stable and reliable connections by deploying NETGEAR’s Intelligent Network Management Switches and Routers, effectively resolving their connectivity issues. The intuitive user interface, out-of-the-box functionality, and timely support from NETGEAR contributed to a seamless implementation and positive service experience.

BUSINESS CHALLENGE

Before implementing NETGEAR products, Beijing Honghe Intelligent System Co., Ltd. faced a significant issue with the network signal coverage in their audio and video conferencing spaces. Although the network signal coverage was available, the connection was unstable, which disrupted the efficiency and reliability of their communication systems, particularly in environments where seamless video and audio connectivity were critical.

SOLUTION

NETGEAR’s Intelligent Network Management Switches and Routers were deployed to address these challenges. These products ensure stable and reliable connection in the audio and video conferencing spaces, effectively resolving the connectivity issues.

The customer found several aspects of the NETGEAR solution particularly valuable:

User Interface & Ease of Setup:
The user interface was intuitive and easy to navigate, which simplified the setup and debugging processes.

Out-of-the-Box Functionality:
The products were functional right out of the box, making it easy to implement without complicated configuration procedures.

Stable Performance:
The performance was highly reliable and crucial for maintaining consistent audio and video conferencing connectivity.

Timely Service:
The support provided by NETGEAR was both timely and efficient, contributing to an overall positive service experience.

CUSTOMER SATISFACTION

The NETGEAR solution was deployed across multiple locations, including the Jinan Linuo Pharmaceutical Intelligent Factory. This involved 17 meeting spaces spread across three buildings. The deployment ensured all spaces had reliable and stable network coverage for seamless communication.

Beijing Honghe Intelligent System Co., Ltd. rated their overall experience with NETGEAR products and services very highly. The products were of superior quality, and the customer service was prompt and efficient.

Beijing Honghe Intelligent System Co., Ltd. would recommend NETGEAR to peers due to its stable performance, ease of use, and high-quality service. The seamless operation and reliable support make NETGEAR a valuable partner for businesses requiring consistent and dependable network infrastructure.

The solution ensured uninterrupted network coverage, critical for the company’s audio and video conferencing systems. The straightforward debugging interface made network setup and management simpler. NETGEAR met all the business functionality requirements.