NETGEAR ProSupport for Business
Comprehensive support plans for maximum network uptime and business peace of mind
Get NETGEAR ProSupport in 3 Easy Steps
It’s more than just support – it’s a business partnership
NETGEAR ProSupport for Business extends and enhances the standard warranty and support coverage you get with your product purchase. Get 24/7 direct access to NETGEAR’s technical support engineers and quickly resolve your technical issues, big or small. Connect with the people behind your products and build a relationship that contributes to your business success.
OnCall 24x7 tech support
With the OnCall 24X7 Tech Support package, you extend your initial 90-day technical support plan. Solve your technical issues via phone, chat, and email, and get alerts from NETGEAR about newly released firmware to help you prepare for upgrades.
Log into MyNETGEAR to check service availability for your products.
Professional configuration and setup assistance
Schedule an appointment for a live consultation with an expert to configure, set up, or reconfigure your device. This allows for the quickest deployment time, optimizes product development accuracy, minimizes downtime, and maximizes device performance.
Maximize business success with the right support plan
Not sure which NETGEAR ProSupport for Business service to choose? See how the services stack up against each other, or click here for more information.
NETGEAR ProSupport for Business Plans
Zero Cost - Included with Hardware Purchase1 | With Optional ProSUPPORT OnCall 24x7 Contract |
|---|---|
Hardware Warranty1,2 - | Hardware Warranty1,2 - |
NBD Replacement during Hardware Warranty Period - | NBD Replacement during Hardware Warranty Period – |
90-Day 24x7 Free Technical Support3 | Extended 24x7 Technical Support3,5 |
Support by Email | Support by Email |
Support by Chat | Support by Chat |
Support by Phone | Support by Phone |
24x7 Online Chat Tech Support3,4 — | 24x7 Online Chat Tech Support3,4 - |
Footnotes:
1 NETGEAR SMB products come with a limited warranty that is valid only if purchased from a NETGEAR authorized reseller, and covers unmodified hardware, fans and internal power supplies. Requires product registration within 90 days of purchase; see https://www.netgear.com/about/warranty for details. Void if product has been modified or damaged in any way. Does not apply to software or external power adapters.
2 Limited Lifetime Hardware Warranty and 24/7 Online Chat Support ends 5 years after product EOL date. Does not cover software. Does not apply to external power adapters.
3 24x7 technical support is offered in English only, all other regions follow local business hours.
4 24x7 Online Chat Tech Support duration varies by product. For Limited Lifetime Warranty products, online chat support duration ends with latter of hardware warranty or paid ProSUPPORT OnCall 24/7 contract expiration.
5 Varies according to the duration of the ProSUPPORT contract.
6 Products that contain multiple units may require separate and potentially different "Category" contracts for each unit. Refer to the specific product datasheet for more details.
Looking to extend warranty and support for your NETGEAR Home products? Click here
