Assist Solutions streamlined secure, cloud-managed networking with NETGEAR Insight to support global customers at scale.

Background

Assist Solutions, a Japan-based IT and internet services provider supporting foreign enterprises, embassies, and diplomats, modernized its network operations using NETGEAR Insight–managed solutions. NETGEAR now serves as the foundation for secure, cloud-managed connectivity, enabling centralized control, remote troubleshooting, and seamless integration with Salesforce via API.

Serving a highly security-conscious, international customer base, Assist Solutions must deliver reliable and easy-to-manage network environments for non-Japanese users. However, its previous locally managed infrastructure required manual configuration, duplicate data entry, and frequent on-site support, making operations difficult to scale as the number of managed devices grew.
By adopting NETGEAR Insight, Assist Solutions eliminated operational inefficiencies, reduced on-site visits, and significantly improved support responsiveness, creating a scalable, cloud-managed network platform capable of supporting long-term growth.

Challenge

Solutions’ customer base expanded, several technical and operational challenges became increasingly apparent. Network devices were managed individually, with no centralized cloud-based control, making configuration changes and troubleshooting time-consuming. In addition, many solutions available in the Japanese market at the time lacked English-language management interfaces, creating friction for both customers and internal staff supporting foreign users.
From a business perspective, these limitations resulted in duplicated work, slower response times, and higher operational costs. Customer data had to be entered separately into Salesforce and the network management system, increasing the risk of errors and consuming valuable staff resources. Troubleshooting network issues often require engineers to visit customer sites, delaying resolution and impacting customer satisfaction.
Technically, Assist Solutions needed a solution capable of supporting thousands of devices with high reliability, secure remote access, and centralized license management. The company also required seamless integration with Salesforce to streamline workflows and give both customer support and technical teams visibility into device status and customer environments.
Operational constraints included limited engineering resources and the need to maintain high service levels for mission-critical customers such as embassies and diplomats. Any prolonged outage or delayed response could have serious consequences for customers’ operations and trust.

“Before Insight, customer information had to be registered twice, and troubleshooting often required on-site visits,” said Daisuke Nagakawa, President & CEO of Assist Solutions. “As our scale increased, this approach was no longer sustainable.”

Solution

Assist Solutions deployed NETGEAR Insight–managed networking solutions, including Insight-compatible wireless access points such as the WAX610, to enable centralized cloud management across customer environments. These devices are managed through NETGEAR Insight, allowing administrators to monitor, configure, and troubleshoot networks remotely from a single interface.
A key component of the solution was the integration of NETGEAR Insight APIs with Salesforce. By connecting the two platforms, customer records created in Salesforce are automatically reflected in the NETGEAR management environment. Device information and license status can now be tracked directly within Salesforce, eliminating duplicate data entry and improving cross-team visibility.
NETGEAR’s global support infrastructure and API responsiveness were also critical factors. Assist Solutions was able to work directly with NETGEAR’s API team, receiving responses within one to two days, significantly faster than competing vendors. License management, previously a major burden due to the scale of deployment, is now centrally managed through the API.
Compared to the previous environment, the new solution enables full remote management, English-language configuration interfaces, and scalable operations suitable for managing more than 2,000 devices. Deployment and ongoing operations were simplified, allowing Assist Solutions to focus more on customer value rather than manual administration.

“NETGEAR’s global brand reliability, English-language management interface, and API support made it the best fit for our customers and our operations,” said Nagakawa.

Results

The deployment of NETGEAR Insight and Salesforce integration delivered immediate and measurable operational improvements. Assist Solutions significantly reduced the need for on-site visits, as most troubleshooting and monitoring tasks can now be handled remotely. This resulted in substantial time savings for engineers and faster issue resolution for customers.
Operational workflows were simplified through centralized license management and automated data synchronization between systems. Customer support teams gained visibility into network status, allowing them to resolve simpler issues independently and escalate only complex cases to the technical team. This improved response speed and reduced the overall support burden.
From a business perspective, the solution enabled Assist Solutions to scale its services confidently while maintaining high reliability for mission-critical customers. The company is now better positioned to support large-scale deployments, such as bulk WiFi installations in luxury apartment buildings, and to continue expanding its customer base.

“The biggest benefit is time savings,” said Tumurbalsan Narantuya, Full-Stack Engineer at Assist Solutions. “With Insight and Salesforce integration, our response speed has improved dramatically.”

“Centralized license management through the API has made managing over 2,000 devices far more efficient,” Narantuya added.

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