NETGEAR is committed to delivering reliable, high-performance networking solutions that power your business. Central to that commitment is exceptional support.
We’re proud to introduce NETGEAR Connected Crew, a unified hub for technical enablement. Connected Crew connects partners and customers directly with NETGEAR Enterprise Systems Engineers, peer insights, and training resources that help you resolve issues more quickly, educe downtime, and deploy with greater confidence.
The Connected Crew is more than a support service; it’s a dedicated partnership built to drive your success.
IN THIS ARTICLE
What is NETGEAR Connected Crew?
The NETGEAR Connected Crew is a specialized technical support framework built to serve the evolving needs of our partners – Managed Service Providers (MSPs), Value-Added Resellers (VARs), and installers, as well as their end customers. Connected Crew is staffed by highly trained, certified experts with deep knowledge across the full NETGEAR portfolio, including Pro AV, wireless, switching, and storage solutions.
Engineering-led enablement
Connected Crew is led by Systems Engineers. That means the content, guidance, and engagement are grounded in real deployment realities, not generic product overviews.
This engineering-led approach helps you:
- Build repeatable configurations across common deployment scenarios
- Validate design decisions against real-world best practices
- Reduce rework through clearer implementation paths
- Stay current as networking requirements evolve across AV, broadcast, and IT environments
Why choose (or join) Connected Crew?
Connected Crew delivers measurable benefits that enhance operational efficiency, improve service quality, and support business growth. With direct access to expert knowledge and expertise, we help you build greater confidence in your network infrastructure and strengthen customer relationships.
Direct access to expert technical support
A core element of Connected Crew is direct access to NETGEAR Enterprise Systems Engineers, along with a partner peer network through dedicated discussion forums. These aren’t general-support agents – they’re seasoned professionals with deep expertise and certifications in NETGEAR technologies.
- Specialized expertise: Our experts understand the details of configuring, managing, and troubleshooting complex network environments, from Pro AV over IP deployments to securing a multi-site business network.
- Consistent support: Working with a dedicated group of experts allows for greater continuity. Over time, our technicians become familiar with your business and network architecture, enabling more personalized and effective support.
- Advanced troubleshooting: Connected Crew is equipped to resolve challenging technical issues, including complex configuration and intermittent performance issues that require in-depth analysis.
For our partners, delivering exceptional service to end customers is crucial. Connected Crew helps you deliver consistent, high-quality support, enhance customer satisfaction, and strengthen trust in your services.
- Stronger service offerings: With access to Connected Crew expertise, you can confidently address your customers’ most complex networking challenges, reinforcing your reputation as a reliable, knowledgeable provider.
- Build client confidence: Fast, effective issue resolution demonstrates your commitment to quality service, reassuring customers that their network infrastructure is in capable hands, fostering loyalty and long-term partnerships.
- Focus on what matters most: With NETGEAR’s expert support behind you, your team can spend less time troubleshooting and more time on strategic initiatives that drive business growth.
Grow with Connected Crew: levels, recognition, and rewards
Connected Crew is designed to support long-term partner growth. As you engage, you can advance through membership tiers (Crew Levels), unlocking benefits such as recognition, invitations to exclusive events, and early access to opportunities like beta programs.
How to engage with Connected Crew
NETGEAR Connected Crew is an integral part of the value we deliver through partnerships like the NETGEAR DRIVE Partner Success Program. It reflects our commitment to building strong, collaborative relationships, ensuring every NETGEAR-powered network performs at its full potential.
This enablement network represents an important step forward in our mission to deliver not only cutting-edge technology but also the expert support needed to maximize its value. We’re confident that Connected Crew will become a trusted resource for your business.
Learn more and get connected
Strengthen your technical capabilities and enhance your service quality with NETGEAR Connected Crew. Explore how this expert support network can provide the guidance your business needs to succeed.
Discover how the Connected Crew can benefit your organization or visit our partner portal to learn more.