The best AV and UC experiences are the ones users never have to think about. Meetings start on time, presentations run without interruption, and IT teams can resolve issues before they affect the business.
IN THIS ARTICLE
As AV environments become larger and more complex, achieving that level of reliability is becoming increasingly difficult. Multiple vendors, protocols, and management platforms make it harder to identify issues quickly and keep systems running at their best, increasing the risk of disruptions that affect meetings, classes, and productions.
That’s why NETGEAR AV has partnered with NetSpeek, the developer of the Lena AI orchestration platform for Pro AV and Unified Communications. By integrating NETGEAR infrastructure into Lena, organizations gain greater visibility across their AV environments, helping IT and AV teams identify issues faster, simplify operations, and deliver more reliable collaboration experiences.
The integration begins with the NETGEAR M4350 series switches, widely deployed in enterprise and broadcast AV environments, and will expand across the broader NETGEAR AV portfolio in the coming months, bringing these operational benefits to more NETGEAR-based deployments.
What NETGEAR AV contributes
NETGEAR AV’s M4350 series switches are purpose-built for the demands of professional AV environments: deterministic performance, advanced multicast handling, and support for SMPTE ST 2110, Dante, AES67, and gPTP AVB workflows. They provide the reliable network foundation that helps enterprise AV and broadcast production teams keep critical signals moving.
Through the NetSpeek integration, NETGEAR AV switches provide Lena with real-time visibility into network behavior at the switch level, including traffic, port status and configuration. This gives teams a unified operational view across the network and connected AV and UC devices, making it easier to identify where an issue began and determine the right response.
As Richard Jonker, VP Commercial Business Development at NETGEAR, puts it: “NETGEAR’s role has always been to make the network something AV professionals can rely on and build around. Integrating with Lena means that reliability extends into active operations. The network isn’t just infrastructure; it’s part of how rooms stay online, and issues get resolved.”
What NetSpeek's Lena brings
Lena is an AI-native orchestration platform built specifically for Pro AV and UC environments. Rather than simply reporting alerts, Lena continuously observes activity across connected devices and infrastructure, identifies likely root causes, and can initiate remediation automatically, or with a technician in the loop, before updating the organization’s service management system. This helps teams move from alert to resolution faster, with less manual investigation.
The platform supports multi-vendor environments through a fleet of specialized AI agents, each with deep expertise in specific hardware and platform ecosystems. For customers, that means greater visibility across mixed environments without requiring teams to monitor each system separately. NETGEAR AV is Lena’s first network integration partner, marking an expansion of the platform beyond the device layer and into the infrastructure layer that AV and UC environments run on.
“Choosing NETGEAR AV as our first network integration partner was a deliberate decision. AV and UC issues don’t always start at the device; sometimes they start in the infrastructure that those devices depend on. Integrating NETGEAR AV switching into Lena means we can identify root causes and drive resolution across the full environment, not just the room. That’s what makes truly autonomous operations possible,” said Dan Root, GVP Sales & Partnerships at NetSpeek.
What this means for customers
For enterprise AV and IT teams, the NETGEAR AV and NetSpeek integration means less time troubleshooting and more time delivering reliable collaboration experiences. With AI-powered visibility across both the network and device layers, teams can identify issues faster, reduce mean time to resolution, minimize unnecessary escalations, and keep meeting rooms, classrooms, and production environments running smoothly. The result is less disruption for users and more time for technical teams to focus on higher-value work.
For managed service providers, the integration provides deeper operational insight across customer environments, helping them resolve issues more efficiently, improve service levels, and scale support without increasing operational overhead. That makes it easier to support more customers while maintaining a consistent service experience.
The NETGEAR M4350 integration is available today, with support for the broader NETGEAR AV portfolio, including the NETGEAR Align Controller, planned for the second half of 2026.
To learn more about Lena and the NETGEAR AV integration, visit netspeek.ai.