NETGEAR Pre-Contractual Information for EU/EEA Consumer Customers

Netgear is obliged to provide the user with the following pre-contractual information in accordance with applicable consumer laws. This document should be read in conjunction with the NETGEAR Terms and Conditions ("Terms and Conditions"), available at www.netgear.com/about/terms-and-conditions.

The information below forms an integral part of the distance contract between Netgear and the user of the services and products.

Corporate identity:

Netgear

Registered as Netgear International Limited with Companies Registration Office in Ireland

Company number: 409506

NETGEAR International Limited, 6th Floor, Penrose Two Penrose Dock, T23 YY09, Cork, Ireland

Phone: +3280075932

e-mail: customer.service@netgear.com

Products and services

When you order products or services via our webshop, we make sure that you are provided with all the necessary information about the main features and functionalities.

We also try to inform you about the compatibility and interoperability of products and services with digital items, digital content or digital services of which we have reasonable knowledge.

Our prices are fixed.

How to conclude the contract and payment

The contract is concluded by placing an order on the website or via the relevant App, this method of conclusion does not incur any costs.

The performance of the services and the delivery of the Netgear products shall be carried out in accordance with the following terms and conditions (unless otherwise specified on the order form):

• Terms of payment

With regard to the provision of services:

Payment shall be made by the preferred payment method indicated as available to you at the time of purchase. From that moment on, the price is due. Any delay may result in the payment of interest on arrears as well as legal proceedings as provided by law.

With regard to the supply of goods:

Payment shall be made by the preferred payment method indicated as available to you at the time of purchase. From that moment on, the price is due. Any delay may result in the payment of interest on arrears as well as legal proceedings as provided by law.

• Terms of execution and delivery

With regard to the provision of services:

From the moment you purchase, you are fully entitled to use the service. You will be notified by email.

With regard to the supply of goods:

Delivery shall be free of charge.

• How to claim

Any complaint regarding the delivery or performance of the service shall be submitted by e-mail at the following address: customer.service@netgear.com

• Terms of the right of withdrawal

You have the right to exercise your right of withdrawal as guaranteed by law. For more information on how to exercise this right, please see Section 8 of the Terms and Conditions.

Netgear will bear the cost of returning the goods, unless you have chosen a more expensive delivery method than the standard one offered.

Legal guarantee

Netgear is obliged, by virtue of the legal guarantee of conformity for goods, digital content and digital services, to answer to the consumer (You) for any lack of conformity which exists at the time of delivery of the consumer goods and which appears within a period of two years from the delivery, unless your local statutory rights provide a longer period. In the case of goods with digital elements, where the contract of sale provides for the continuous supply of the digital content or digital service during a specific period, Netgear shall also be liable for any lack of conformity of the digital content or digital service that occurs or becomes apparent within two years from the time the goods with digital elements were delivered, unless your local statutory rights provide a longer period.

You are obliged to inform Netgear of the existence of the lack of conformity within two months of the day on which You discovered it.

Any complaint in order to exercise Your legal right of guarantee can be addressed to customer.service@netgear.com (24 hour service in English).

Duration of the contract

The contract is concluded for a duration as indicated in your order confirmation message. Termination or renewal shall be in accordance with the terms and conditions set out in Section 9 of the Terms and Conditions.

Your obligations

You are responsible for using the Products and Services in a good faith manner and for complying with your obligations as described in the Terms and Conditions for the duration of the contract.

Claim and repair

NETGEAR would like an opportunity to address Your concerns without a formal legal case. Before filing a claim against NETGEAR, we encourage You to try to resolve the dispute informally by contacting legal@netgear.com. You may also apply for an alternative out-of-court dispute resolution mechanism to solve any lawsuit relating to the agreement with the competent bodies as set forth in the applicable consumer rules. In the absence of an amicable agreement between the parties, any dispute shall be submitted to the competent court.

NETGEAR Terms and Conditions

These Terms and Conditions are between you ("You" or "User") and NETGEAR International Limited, a company registered under the laws of Ireland #409506 at 6th Floor, Penrose Two Penrose Dock, T23 YY09, Cork, Ireland whose contact details can be found by visiting www.netgear.com/support, or by the following:

Online Store numbers:

Netherlands at +3108000249996

Belgium at +3280075932

Luxembourg at +35280024269

Technical Support: 0262 68 730 (home)/ 0262 68 730 (business)

Support-E-Mail: customer.service@netgear.com