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IN THIS ARTICLE<\/strong><\/p>\n Assist Solutions, a Japanese IT service provider catering to a demanding international clientele, including embassies and diplomats, required a highly secure, reliable, and remotely manageable networking solution. The firm faced operational hurdles with on-site service, multilingual support, and managing over 2,000 devices. By deploying the NETGEAR Insight cloud management platform and integrating its API with Salesforce, Assist Solutions automated workflows, streamlined support, and now delivers exceptional service with greater efficiency and confidence.<\/p>\n<\/div>\n Serving a global user base required a network management solution that could overcome significant operational barriers. Assist Solutions was hindered by:<\/p>\n Assist Solutions chose NETGEAR for its powerful combination of cloud-based simplicity and enterprise-grade extensibility. The solution centered on the NETGEAR Insight platform and its robust API capabilities.<\/p>\n The integration of NETGEAR Insight transformed operations for Assist Solutions, delivering measurable improvements in efficiency, reliability, and customer satisfaction.<\/p>\n \u201cThe biggest benefit is time savings. In the past, we had to make onsite visits, but now we can remotely troubleshoot. Thanks to Salesforce integration, our CS team can handle many issues, leaving only complex problems for technical engineers.\u201d Narantuya Tumurbalsa, Full-Stack Engineer, Assist Solutions<\/p>\n \u201cNETGEAR\u2019s international support model is a key strength. Combined with the product reliability, brand recognition, and competitive pricing, these are the reasons we continue choosing NETGEAR.\u201d Daisuke Nagakawa, CEO, Assist Solutions<\/p>\n<\/blockquote>\n\n
\n Executive Summary<\/h2>\n
\n<\/div>\n <\/div>\n \n The Challenge<\/h2>\n
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\n The Solution<\/h2>\n
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\n Results<\/h2>\n
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