NETGEAR Inc. will terminate the ProSAFE VPN Firewalls on September 1, 2017. The last software update for these products was provided in April 2017. NETGEAR Inc. will continue to honor valid warranty claims for all ProSAFE VPN Firewall devices purchased from an authorized reseller. To complete the full exit from the product line, NETGEAR Inc. will no longer provide ProSAFE VPN Firewall software support or subscription updates for any ProSAFE VPN Firewall devices after September 1, 2017.
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NETGEAR provides complimentary technical support for NETGEAR products for 90 days from the original date of purchase.Contact Support
GearHead Support is a technical support service for NETGEAR devices and all other connected devices in your home. Advanced remote support tools are used to fix issues on any of your devices. The service includes support for the following:
NETGEAR ProSUPPORT services are available to supplement your technical support and warranty entitlements. NETGEAR offers a variety of ProSUPPORT services that allow you to access NETGEAR's expertise in a way that best meets your needs: