Hotels, Resorts, Casinos, and Cruise Ships

Attract more guests, conferences and other events while increasing staff productivity.

Opportunity
Hospitality environments feature endless, ongoing activity, and communication needs are paramount for both guests and staff. Front desk, room service and housekeeping managers need to keep in constant touch with employees around the property. Guests need to be able to quickly and conveniently check out without waiting in line in the lobby. Guests also want Internet access from their rooms and in public areas, and they appreciate having information on where to go and what to see while they’re visiting your area.

Objective
Create a wireless network solution that accomplishes two important goals: first, allowing guests to access the Internet and other online services as well as get local sightseeing information, and second, allowing administrators, staff and guests to communicate instantly, anytime and anywhere, both within the environment and to business associates and personal contacts outside.

In the Wireless Hotel

• Wireless communications can be made available across a multi-building complex, including outdoor spaces.
• Guests can use self-service lobby kiosks for express check-in and check-out, and for concierge services such as booking travel and making restaurant reservations.
• The hotel staff has anytime, anywhere access to information.
• Housekeeping and room service can capture, track and communicate guest room inventory and meal orders from anywhere on the premises for faster service.
• Guests can easily access the Internet from their laptops or PDAs, anytime and from anywhere on the hotel premises.
• The front desk can communicate with security and maintenance personnel without having to physically track them down.
• Security cameras can be quickly and easily deployed around the facilities for guest, employee and asset protection.
• Guests can receive hotel-specific intranet information on their laptops about local shopping, tourist attractions, shows, restaurants,transportation information and more.

In the Wireless Resort

• Wireless communications can be made available across a multi-building complex, from the lobby to guest cottages to the pool and more.
• Golfers can use PDAs to order lunch from the fairways.
• Tennis players can send for drinks from the courts.
• Kiosks can be used to reserve tee and court times and to make meal and show reservations.
• Guests can enjoy the convenience of high-speed Internet access at the pool, the outdoor café, in their rooms or cottages, or anywhere else on the premises.
• Employees roaming the grounds can be in touch with administrative staff at all times.
• Security and surveillance cameras can be quickly and easily deployed around the entire resort for guest, employee and asset protection.

In the Wireless Casino

• Wireless communications can be made available across a multi-building complex, from the main structure to guest cottages to the casino and more.
• Guests can keep in touch with family and friends without having to go back to their rooms to send and receie e-mail.
• Players can enroll in pari-mutuel betting on the floor, while management instantly captures their information.
• Guests can order food and drinks directly from games tables without having to flag down wait staff.
• Players can easily transfer money into accounts with ATM access.
• Security and surveillance cameras can be quickly and easily deployed around the facilities for guest, employee and asset protection.
• Casino directors gain instant access to security personnel as they roam the casino floor.

On the Wireless Cruise Ship

• Cruise guests can check in and register for rooms, meal seatings and more via self-serve kiosks at the departing dock and on board.
• Managerial staff can gain instant access to all cruise employees while they are walking around the ship, for greatly improved service and productivity.
• Guests can keep in touch with family and business associates, even while on the high seas. They can send and receive e-mail, get work done or browse the Internet from their own laptop computers.
• Guests can access a wealth of information about upcoming port destinations via the Internet or ship intranet.
• The ship’s crew can easily stay in touch with each other via convenient network access.
• Physical separation on a large ship is no longer a communication liability.