ProSupport Services

NETGEAR understands that the integrity of
your network directly impacts the success of your
enterprise. This is why we have designed a
comprehensive service portfolio with various levels of
support, enabling you to leverage NETGEAR’s
expertise in a way that is most suitable for your
business needs. Backed by a team of NETGEAR’s
R&D engineering, our service offerings ensure
that your NETGEAR ProSafe business-class
products operate even more efficiently and reliably,
enabling you to focus on your core business.

Premium Per-Incident Offering
Extends your 90 days of complimentary support and beyond-scope issues on a per-incident or a call pack basis. Use Premium Per-Incident when you need advanced networking feature support or when you need support in connecting your NETGEAR products to third party equipment.

OnCall 24x7 with Next Business Day HW Replacement 
Covers unlimited phone and email based technical support for standard and advanced features. In the event of a hardware failure, NETGEAR will expedite the shipment of a replacement product for the next business day arrival.

XPressHW
Provides phone-based basic hardware support and next-business day express hardware replacement in the event of failure. (XPressHW contract is available for purchase within 90 days of original hardware product purchase date).

Detailed information on our ProSupport services »