Position: Sales Engineer
Summary
The Sales Engineer (SE) position is as much a role of individual contributor as it is one of support resource for the sales team. The SE may be responsible for developing relationships with key customer targets Engineers or Product Managers in helping them understand NETGEAR's products. He/She may participate in some aspects of a new design and product development through during Beta. Ability to creatively investigate technical difficulties in the absence of relevant facts.
- Interface with the customers, NETGEAR Engineers, Level 2 & 3 lab technicians, PLM’s and Sales reps to manage all technical aspects for customers during pre-sales product qualifications, and after sales technical support to assure timely resolution
- Ensure customer satisfaction on product technical support by working with groups mentioned above and by escalating high priority or customer concerns to upper management
- Participate in weekly meetings with assigned customers to ensure that all issues are tracked and closed
- Support the Sales Team on an as needed basis
- Work with Level 2 and Level 3 teams to gain an equal command of trouble shooting approaches and techniques.
Essential Duties and Responsibilities
- Assist sales team members in determining the proper product for customers which the sales team member cannot determine on their own and help highlight the products attributes and competitive advantages
- Assist sales team members in Post sales Technical support for customers needing assistance per the written “Support Escalation Process”
- Meet frequently with Sr. VAR Sales Manager to ensure all project and deals are understood and that all required company assets are available and timelines are being met for assigned customers
- Escalate to management high priority or critical issues a minimum 48 hours before a committed customer deadline will not be met
- Management of ECR, ECN and EOL notice communication to customers who request them
- Respond to inquires from sales organization or customers within a reasonable amount of time
- Beta program management: shipment of samples, follow up with the customer to gather requested feedback as well as communication of any new firmware releases and post technical support
- Performing both Webinar and in person technical trainings, in some cases on site at the customer
- Network design and topology diagram creation
- Weekly reporting on past weeks activates and next weeks planed tasks
Additional Activities
- Performing of competitive analysis of NETGEAR products compared to other manufactures competing products including specification comparison as well as cost
- Acting as a “Program Manager” for Netgear university to assure that critical business class products information is added and up to date by working with the 3rd party firm who physically posts it
Qualifications
- BS degree preferred; and/or related job experience
- 5+ years of Technical Support, Sales Support, SE or FAE experience preferred, with good Customer interaction skills, in the PC Industry; Experience with Wired and Wireless Networking products preferred
- General understanding of Hardware OS and Systems working in environments where Cisco, HP, Shortel, Mitel or other Voice Over IP are utilized experience a plus
- Clear command of the English language and ability to articulate ones self in a positive manner
Physical Requirements
- Able to travel to customer sites through out North America may be needed, at times
- Must be able to lift and work with systems and hardware weighing 50 Lbs
The interested candidates should e-mail to sales.jobs@netgear.com